Support
How to Reach MailChannels Support
Telephone Numbers
For urgent support, please call us at
- +1-888-685-7488, extension 2
- +1-604-685-7488, extension 2
Filing a Support Ticket
To file a support ticket, please send an email to supp...@mailchannels.com.
Support Standards
| Gold | Silver | Bronze | Standard | |
|---|---|---|---|---|
| Telephone Support Hours | 24/7 | 24/7 | 9-5 Pacific Time, M-F | N/A |
| Ticket Turnaround | 2hrs | 4hrs | 24hrs | Best Effort |
| Personally Assigned Engineer | Yes | No | No | No |