Support

How to Reach MailChannels Support

Telephone Numbers

For urgent support, please call us at

  • +1-888-685-7488, extension 2
  • +1-604-685-7488, extension 2

Filing a Support Ticket

To file a support ticket, please send an email to supp...@mailchannels.com.

Support Standards

Gold Silver Bronze Standard
Telephone Support Hours 24/7 24/7 9-5 Pacific Time, M-F N/A
Ticket Turnaround 2hrs 4hrs 24hrs Best Effort
Personally Assigned Engineer Yes No No No